What does this error mean?
Upon subscribing to a bot, the Mizar trading engine will establish a connection with the exchange to manage orders based on the bot settings and trading signals. However, if there is a communication error between Mizar and the exchange, orders cannot be managed, and an error message will appear. Various reasons could cause such errors, which are summarized below. Additionally, for each known error, we provide guidance on how to rectify it.
Known Error types
- Authentication Error: An Authentication Error occurs when there is a problem with the exchange's authentication process. In such cases, you may also encounter an error at the exchange level (click here to learn more). To resolve this issue, the best course of action is to update your keys, which may have expired. Check how to update your keys here.
- Permission Denied: The exchange has denied trading actions. This could be because the exchange does not allow trading on a particular market, such as FUTURES, or your API keys do not permit trading on that specific pair or market. To learn more about this, please click here.
- Invalid API Keys: in this case, the API keys are invalid or wrong. To resolve this issue, the best course of action is to update your keys, which may have expired. Check how to update your keys here.
- Invalid Whitelisted IP Addresses: when such an error occurs, your IP keys are incorrect. Learn more about the IP keys error here. To resolve this issue, the best course of action is to update your keys, which may have expired. Check how to update your keys here.
- Exchange not Available: This error occurs when Mizar is unable to establish a connection with the exchange, usually due to communication issues. Typically, the issue resolves itself within a few minutes.
- Exchange on Maintenance: During exchange maintenance, communication between Mizar and the exchange is not possible. The error message will disappear once the maintenance is complete.
Still, having issues? Please visit our #support channel for real-time assistance: https://discord.com/invite/gM4mAYMeWG