The Mizar engine system constantly communicates with your exchange to manage your orders based on the bot settings and trading signals. Additionally, Mizar constantly monitors your exchange for any potential errors that may arise when opening, closing, or executing orders, which could occur for various reasons.
However, if any errors occur during the trading process, there is no need to worry, as there are solutions available to fix them. By expanding your positions and then clicking on the "ERROR" button associated with the affected order, you can get more information about the nature of the error, as shown below
We strive to offer you a comprehensive view of the errors you encounter and offer tips and guidance to resolve them promptly. However, if you are still uncertain about what action to take, do not worry. We have got you covered with our responsive customer support services available on Discord or via email. Please feel free to contact us if you require any further assistance.
Below are the different categories of error types that you may encounter. The main frequent are the first two, and by clicking on them, you can access more details to identify the specific error you are experiencing:
Exchange Error: This error occurs when there are problems with your API keys or authentication for your exchange. To learn more about this error, please click here.
Order Error: This error occurs when there are issues at the order level, such as insufficient funds to open an order or the size being below the exchange's minimum. To learn more about this error, please click here.
- Future Settings Error: This error occurs when there are issues related to position mode or leverage.
Take Profit Error: This error occurs when the take profit function on the exchange has issues, such as insufficient funds.
Network Error: This error occurs when there are issues with the exchange network, such as Mizar exceeding rate limits.
General Error: This error has a more general nature, such as Mizar receiving a bad response from the exchange.